Showing posts with label #ITSMF. Show all posts
Showing posts with label #ITSMF. Show all posts

Thursday, October 14, 2010

ITSM Weekly the Podcast (Week30) - Guest Speaker: Juan Torres

Social Media is changing the game for enterprises.  It's not different for the CIO's.  CIO"s have been asked to deploy internal and external portals that engaging and sharing of information for collaborative efforts.  After months of research we come back to the business with a 6 figure proposal and 6 month timeline.  The business reposnse - "can't we do this on Facebook now".  That my friends is game changing.  The thought of employees sharing information on facebook.  Information like, "hey what's that link for time sheet entry?".  "Yo, do you remember how to log in to the system again".  How do you like those status updates going out to the social world.  Think CIO's don't have to pay attention to new media environments and technology... think again.


This week we have on our show Juan Torres.  Juan runs the help desk for Ohio Dominican University.  He helps bring to light the reality of supporting the next generation of business community IT has to prepare to support.
Show notes here: http://www.servicesphere.com/blog/2010/8/29/itsm-weekly-the-podcast-episode-30.html




ITSM Weekly The Podcast (Episode 30) from ServiceSphere on Vimeo.


Christory, Christmas Gifts, CSI and Xbox
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Special Guest:  Juan Torres
Series:  ITSM and Higher Education
Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP
Episode 30 Topics:
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ITSM Weekly the Podcast (Week29) - Guest Speaker:Matt Blair & Taj Peeran

For the next gen of IT professionals the business landscape is a theory not a law.  With so much dynamics in the underlying operations of marketing, sales, manufacturing, IT is going to be challenged to bring a new game to the table.  Students need to be Business Students with Technology skills.  Product development and innovation is going to be a the mainstay of the engineering folks.   The role of the IT professional will be to manage the "pure sciences" capability, including intellectual property into a monetized outcome of technology (applied science).  Creating and protecting value models based on business benefits driven by technology will be no easy task.  The CIO of the future will have to have deep and diverse skills, if role exists at all.

Listen in to this weeks podcast as we talk to Matt Blair & Taj Peeran 2 students working to get their Masters in Information Services (MSIS).
Show notes here: http://www.servicesphere.com/blog/2010/8/22/itsm-weekly-the-podcast-episode-29.html

ITSM Weekly The Podcast (Episode 29) from ServiceSphere on Vimeo.



Dancing as Fast as We Can, Utility, Warranty and the “I” in team. 
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
REAL LIFE STUDENTS OF ITSM!
Special Guest:  Matthew Blair - Matt Blair is the President of the MSIS Association - a networking, personal development and community service organization that runs a parallel with the Masters in Information Systems (MSIS) program in the Kelley School of Business at Indiana University.  He writes about current IT issues in his blog,MattMinute, and also has intern experience in audit, project management and process refinement.  He holds a Bachelors in Finance and Accounting and will be graduating with a Masters in Information Systems in May 2011.  He can be reached via LinkedIn or e-mail at mablair@indiana.edu.
Special Guest:  Taj Peeran is currently pursuing a Masters Degree in Information Systems at Kelley School of Business, and at the moment interning at Mead Johnson, Evansville for the Global PMO Group. With an undergraduate degree in Computer Science, and a keen interest in technology and software development, he worked for Wipro Technologies for 4 years, where he focused on developing and architecting solutions on the J2ee platform. On the MSIS program he says - 'The program has an excellent blend of technology and business subjects. The focus of the program is to empower its students to understand the different aspects of managing and governing IT'. He can be reached via LinkedIn or email: apeeran@indiana.edu
Series:  ITSM and Higher Education
Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP
Episode 29 Topics:
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Wednesday, September 1, 2010

ITSM Weekly the Podcast (Week27) Special Guest: Patrick Bolger

Being the spokesperson for a Service Desk tool is not an enviable position in my mind at all.  In fact it's probably one of the worst functional areas I would want to support.  It's flooded by vendors, it's selling to a cost focused market place, and it's level of expectation for results is ridiculous.  Unless, your vision and product is game changing, and your are a bullish marketer.  This week we had the pleasure of having on Patrick Bolger, an acquaintance I've come to know through sponsoring at ITSMF and Pink Elephant over the past 5 to 6 years.  My first introduction to Patrick was a continued lesson in never underestimating who you are meeting.  Patrick, in his gruff voice approached me as I went to his booth, "what's ehh ahh Vigilant do?".  Figuring he was a booth bouncer, I said "oh we implement ITSM solutions."  The standard "you wouldn't really know what I'm talking about if I told you".  Then like a sucker punch, Patrick started to unleash on me a vision of  service management and forward thinking I hadn't seen in the industry, especially from a tool vendor.  Long before ITIL V3, Patrick was talking about life-cycles and maturity mapping, integrating strategic vision into tactical execution.  I sat for over an hour punch drunk at the wealth of knowledge from a guy who looked like he just stepped out of the WWE.  That's a compliment Patrick, please don't hurt me. :)


Moral of the story:  Never underestimate the talent in the exhibit halls.  Ask questions, take time to learn, and don't be afraid to say "show me what you got" that's what they are there for.

Enjoy this great episode with Patrick, and thanks again to his company: http://www.hornbill.com/ for sponsoring.

Show notes: http://www.servicesphere.com/blog/2010/8/9/itsm-weekly-the-podcast-week-27.html


ITSM Weekly The Podcast (Week 27) from ServiceSphere on Vimeo.

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)


Sponsor:  Hornbill Software 
Sponsor Special:  You Choose!! 
Week 27 Topics:
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Tuesday, August 24, 2010

ITSM Weekly the Podcast (Week26) Special Guest: Riitta Raesmaa


One of the areas that plagues CIO's and subsequently IT organizations is the area of contract management.  Even the CIO who is a savvy negotiator will readily admit, once the deal is inked managing the life-cycle of the contract becomes an exercise in file keeping, not vendor management.  This weeks guest on the podcast is Riitta Raesmaa, VP of Marketing and Communications for Sopima.  Like all of our guests she is skilled in ITSM and a major contributor to information sharing, whether through ITSMF or twitter.  She doesn't talk about contracts management on the podcast, but looking at her companies website Sopima got me thinking, this is definitely a topic CIO's could learn a lot more about.
Our last in the series of Women in IT Riitta is great fun, has a huge following on twitter and brings some great insight to the nation of Findland.

Show notes and Links here:  http://www.servicesphere.com/blog/2010/8/1/itsm-weekly-the-podcast-week-26.html  Thanks again to Hornbill for sponsoring this series.


R


ITSM Weekly The Podcast (Week 26) from ServiceSphere on Vimeo.

how Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper 
 


Sponsor:  Hornbill Software 
Sponsor Special:  You Choose!! 
Week 26 Topics:
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Thursday, July 29, 2010

ITSM Weekly the Podcast (Week24) -Women in Tech Series Guest: Sophie Klossner

Continuing our series of Women in Tech, we are excited to have Sophie Klossner on our show this week.  An active and leading member of HDI since 1992.  Sophie has seen the IT profession develop from multiple angles, and gives us a great perspective on it's current state.
It seems to me that the world is getting more competitive.  Because of this I think we are seeing a more drastic reaction to events.  In other words, when things are good, they are great, however, when things are not good, they are horrible.  The reality of it all is things are rarely "Great" and rarely "Horrible" and we tend to get caught up in cycles.   This weeks' podcast touches on a real situation where Cloud Computing takes an impact.  We all know it happens, and that it will happen.  Yet we also know the the market cannot sustain a reputation hit this early in it's development.  Enjoy the discussion that ensues when Beran send "The Tweet".

I'd like to thank our sponsor Hornbill again for hosting this series.
Show notes are here:
http://www.servicesphere.com/blog/2010/7/18/itsm-weekly-the-podcast-week-24.html


ITSM Weekly The Podcast (Week 24) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper


Submit Questions:  Anonymously or Email or Call In: (765) 236-6383
Sponsor:  Hornbill Software
Sponsor Special:  You Choose!!
NOTE:  There were audio issues with some of this recording.  We apologize in advance!
Week 24 Topics:  
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ITSM Weekly the Podcast (Week23) -Women in Tech Series Guest Speaker: Lisa Rowe & Neil Thomas

There is no doubt that IT has been a male dominitated industry.  This month we focus our attention on females who have made a real impact to the IT industry, both through their place within volunteer organizations, as well as within the corporate scene.

To kick off the series we have invited Lisa Rowe on our show.  You'll love Lisa's frank discussion of the "gender debate", and take away some great tips about career development.

Our other special guest is Neil Thomas, who will be heading up the ITSM Weekly the Podcast UK version.

Great show notes are here as always: Plus links to our sponsor of the Women in Technology series Hornbill
http://www.servicesphere.com/blog/2010/7/12/itsm-weekly-the-podcast-week-23.html


ITSM Weekly The Podcast (Week 23) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383
Week 23 Topics:  
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Wednesday, July 21, 2010

ITSM Weekly the Podcast (Week22) - Just the Boys

In our episode this week we tackle several major challenges facing IT managers.  Support during holiday seasons, licensing, and asset management are just a few things we hone in on.  I think sometimes we have had such fantastic guests, I forget what great talent Matt Beran and Chris Dancy are.

My Rules for Online SafetyOne topic we touched on though which is very personal to me as a father, CIO and Marketing Executive, is that of on-line safety and teaching children the balance of appropriate communication that is safe, and information sharing that is dangerous has proven to be a real challenge.  I am truly grateful for my many years of security awareness and policy training.  Because of my role and career I have expereiences and education most parents don't, & I truly feel for other parents whose children know more about on-line media than they do.  The most important thing you can do is monitor,  watch your children while they are on-line.  Let them drive (use the keyboard and mouse) and educate them on what to watch out for: Pop-ups, forms, etc...
I also highly recommend the Parent Control Bar program.  It is a free program that allows you to restrict internet access to certain websites http://download.cnet.com/ParentalControl-Bar/3000-27064_4-10539075.html
Yes, it's a pain, but it's worth protecting your children.


Here are the show notes for the Podcast:
http://www.servicesphere.com/blog/2010/7/1/itsm-weekly-the-podcast-week-22.html


ITSM Weekly The Podcast (Week 22) from ServiceSphere on Vimeo.



Week 22 Topics:  Episode 2953
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