Showing posts with label #HDI. Show all posts
Showing posts with label #HDI. Show all posts

Thursday, October 14, 2010

ITSM Weekly the Podcast (Week30) - Guest Speaker: Juan Torres

Social Media is changing the game for enterprises.  It's not different for the CIO's.  CIO"s have been asked to deploy internal and external portals that engaging and sharing of information for collaborative efforts.  After months of research we come back to the business with a 6 figure proposal and 6 month timeline.  The business reposnse - "can't we do this on Facebook now".  That my friends is game changing.  The thought of employees sharing information on facebook.  Information like, "hey what's that link for time sheet entry?".  "Yo, do you remember how to log in to the system again".  How do you like those status updates going out to the social world.  Think CIO's don't have to pay attention to new media environments and technology... think again.


This week we have on our show Juan Torres.  Juan runs the help desk for Ohio Dominican University.  He helps bring to light the reality of supporting the next generation of business community IT has to prepare to support.
Show notes here: http://www.servicesphere.com/blog/2010/8/29/itsm-weekly-the-podcast-episode-30.html




ITSM Weekly The Podcast (Episode 30) from ServiceSphere on Vimeo.


Christory, Christmas Gifts, CSI and Xbox
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Special Guest:  Juan Torres
Series:  ITSM and Higher Education
Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP
Episode 30 Topics:
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ITSM Weekly the Podcast (Week29) - Guest Speaker:Matt Blair & Taj Peeran

For the next gen of IT professionals the business landscape is a theory not a law.  With so much dynamics in the underlying operations of marketing, sales, manufacturing, IT is going to be challenged to bring a new game to the table.  Students need to be Business Students with Technology skills.  Product development and innovation is going to be a the mainstay of the engineering folks.   The role of the IT professional will be to manage the "pure sciences" capability, including intellectual property into a monetized outcome of technology (applied science).  Creating and protecting value models based on business benefits driven by technology will be no easy task.  The CIO of the future will have to have deep and diverse skills, if role exists at all.

Listen in to this weeks podcast as we talk to Matt Blair & Taj Peeran 2 students working to get their Masters in Information Services (MSIS).
Show notes here: http://www.servicesphere.com/blog/2010/8/22/itsm-weekly-the-podcast-episode-29.html

ITSM Weekly The Podcast (Episode 29) from ServiceSphere on Vimeo.



Dancing as Fast as We Can, Utility, Warranty and the “I” in team. 
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
REAL LIFE STUDENTS OF ITSM!
Special Guest:  Matthew Blair - Matt Blair is the President of the MSIS Association - a networking, personal development and community service organization that runs a parallel with the Masters in Information Systems (MSIS) program in the Kelley School of Business at Indiana University.  He writes about current IT issues in his blog,MattMinute, and also has intern experience in audit, project management and process refinement.  He holds a Bachelors in Finance and Accounting and will be graduating with a Masters in Information Systems in May 2011.  He can be reached via LinkedIn or e-mail at mablair@indiana.edu.
Special Guest:  Taj Peeran is currently pursuing a Masters Degree in Information Systems at Kelley School of Business, and at the moment interning at Mead Johnson, Evansville for the Global PMO Group. With an undergraduate degree in Computer Science, and a keen interest in technology and software development, he worked for Wipro Technologies for 4 years, where he focused on developing and architecting solutions on the J2ee platform. On the MSIS program he says - 'The program has an excellent blend of technology and business subjects. The focus of the program is to empower its students to understand the different aspects of managing and governing IT'. He can be reached via LinkedIn or email: apeeran@indiana.edu
Series:  ITSM and Higher Education
Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP
Episode 29 Topics:
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Tuesday, September 21, 2010

ITSM Weekly the Podcast (Week28) -Higher Ed Series Guest Speaker:Mark Fitzgerald

We talk a lot about the three tenants of IT organizations, being Process, Product and People.  At the end of the day, it's all about people.  We are People, we exist because of people, we work on behalf of people and people work on behalf of us.  Processes and products exist because we want more out of people.  Universities are challenged with creating and fostering the cultural perspective of the future leaders and innovators.   July we introduced our series of Higher Education and the role ITSM plays.  Our first guest is both a professional ITSM practitioner as well as a professor and ITSM advocate.
Enjoy this excellent perspective and some great aspects of the industry you may not have thought of before.
Special Guest :  - Mark Fitzgerald
Series:  ITSM and Higher Education
Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP
Week 28 Topics:
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Thursday, July 29, 2010

ITSM Weekly the Podcast (Week24) -Women in Tech Series Guest: Sophie Klossner

Continuing our series of Women in Tech, we are excited to have Sophie Klossner on our show this week.  An active and leading member of HDI since 1992.  Sophie has seen the IT profession develop from multiple angles, and gives us a great perspective on it's current state.
It seems to me that the world is getting more competitive.  Because of this I think we are seeing a more drastic reaction to events.  In other words, when things are good, they are great, however, when things are not good, they are horrible.  The reality of it all is things are rarely "Great" and rarely "Horrible" and we tend to get caught up in cycles.   This weeks' podcast touches on a real situation where Cloud Computing takes an impact.  We all know it happens, and that it will happen.  Yet we also know the the market cannot sustain a reputation hit this early in it's development.  Enjoy the discussion that ensues when Beran send "The Tweet".

I'd like to thank our sponsor Hornbill again for hosting this series.
Show notes are here:
http://www.servicesphere.com/blog/2010/7/18/itsm-weekly-the-podcast-week-24.html


ITSM Weekly The Podcast (Week 24) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper


Submit Questions:  Anonymously or Email or Call In: (765) 236-6383
Sponsor:  Hornbill Software
Sponsor Special:  You Choose!!
NOTE:  There were audio issues with some of this recording.  We apologize in advance!
Week 24 Topics:  
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Wednesday, July 21, 2010

ITSM Weekly the Podcast (Week22) - Just the Boys

In our episode this week we tackle several major challenges facing IT managers.  Support during holiday seasons, licensing, and asset management are just a few things we hone in on.  I think sometimes we have had such fantastic guests, I forget what great talent Matt Beran and Chris Dancy are.

My Rules for Online SafetyOne topic we touched on though which is very personal to me as a father, CIO and Marketing Executive, is that of on-line safety and teaching children the balance of appropriate communication that is safe, and information sharing that is dangerous has proven to be a real challenge.  I am truly grateful for my many years of security awareness and policy training.  Because of my role and career I have expereiences and education most parents don't, & I truly feel for other parents whose children know more about on-line media than they do.  The most important thing you can do is monitor,  watch your children while they are on-line.  Let them drive (use the keyboard and mouse) and educate them on what to watch out for: Pop-ups, forms, etc...
I also highly recommend the Parent Control Bar program.  It is a free program that allows you to restrict internet access to certain websites http://download.cnet.com/ParentalControl-Bar/3000-27064_4-10539075.html
Yes, it's a pain, but it's worth protecting your children.


Here are the show notes for the Podcast:
http://www.servicesphere.com/blog/2010/7/1/itsm-weekly-the-podcast-week-22.html


ITSM Weekly The Podcast (Week 22) from ServiceSphere on Vimeo.



Week 22 Topics:  Episode 2953
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Wednesday, June 9, 2010

ITSM Weekly the Podcast (Week18) Special Monday Edition

This week we spent some time talking about user groups.  HDI, ISACA, ITSMF and SIM (Society of Information Management)

Time is a precious commodity.  It's our single greatest limited resource, and thus we must find ways to make it as valuable to us as possible.  I try to find ways to spend my time so I can have more time.  User groups have been a great way for me to accomplish this.  By getting to know others talents, resources, needs, helps us see how we can accomplish outcomes by leverage.  Chris relates it as NFL , Networking Fun and Learning.

We recorded this weeks podcast on a Monday, and for some reason it caught us a lot more giddy with a little bit of a sensitive side.  Enjoy the podcast and as always tell me what you think we should be covering and how we can improve.

Note: our new podcast editor did not bleep this recording, so there are a few swears in it.

Show notes from www.servicesphere.com
http://www.servicesphere.com/blog/2010/6/8/itsm-weekly-the-podcast-week-18.html



ITSM Weekly The Podcast (Week 18) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper .


Week 18 Topics:  Episode 1982 (well episode 18)
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