Thursday, July 29, 2010

ITSM Weekly the Podcast (Week24) -Women in Tech Series Guest: Sophie Klossner

Continuing our series of Women in Tech, we are excited to have Sophie Klossner on our show this week.  An active and leading member of HDI since 1992.  Sophie has seen the IT profession develop from multiple angles, and gives us a great perspective on it's current state.
It seems to me that the world is getting more competitive.  Because of this I think we are seeing a more drastic reaction to events.  In other words, when things are good, they are great, however, when things are not good, they are horrible.  The reality of it all is things are rarely "Great" and rarely "Horrible" and we tend to get caught up in cycles.   This weeks' podcast touches on a real situation where Cloud Computing takes an impact.  We all know it happens, and that it will happen.  Yet we also know the the market cannot sustain a reputation hit this early in it's development.  Enjoy the discussion that ensues when Beran send "The Tweet".

I'd like to thank our sponsor Hornbill again for hosting this series.
Show notes are here:

ITSM Weekly The Podcast (Week 24) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383
Sponsor:  Hornbill Software
Sponsor Special:  You Choose!!
NOTE:  There were audio issues with some of this recording.  We apologize in advance!
Week 24 Topics:  

ITSM Weekly the Podcast (Week23) -Women in Tech Series Guest Speaker: Lisa Rowe & Neil Thomas

There is no doubt that IT has been a male dominitated industry.  This month we focus our attention on females who have made a real impact to the IT industry, both through their place within volunteer organizations, as well as within the corporate scene.

To kick off the series we have invited Lisa Rowe on our show.  You'll love Lisa's frank discussion of the "gender debate", and take away some great tips about career development.

Our other special guest is Neil Thomas, who will be heading up the ITSM Weekly the Podcast UK version.

Great show notes are here as always: Plus links to our sponsor of the Women in Technology series Hornbill

ITSM Weekly The Podcast (Week 23) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383
Week 23 Topics:  

Wednesday, July 21, 2010

ITSM Weekly the Podcast (Week22) - Just the Boys

In our episode this week we tackle several major challenges facing IT managers.  Support during holiday seasons, licensing, and asset management are just a few things we hone in on.  I think sometimes we have had such fantastic guests, I forget what great talent Matt Beran and Chris Dancy are.

My Rules for Online SafetyOne topic we touched on though which is very personal to me as a father, CIO and Marketing Executive, is that of on-line safety and teaching children the balance of appropriate communication that is safe, and information sharing that is dangerous has proven to be a real challenge.  I am truly grateful for my many years of security awareness and policy training.  Because of my role and career I have expereiences and education most parents don't, & I truly feel for other parents whose children know more about on-line media than they do.  The most important thing you can do is monitor,  watch your children while they are on-line.  Let them drive (use the keyboard and mouse) and educate them on what to watch out for: Pop-ups, forms, etc...
I also highly recommend the Parent Control Bar program.  It is a free program that allows you to restrict internet access to certain websites
Yes, it's a pain, but it's worth protecting your children.

Here are the show notes for the Podcast:

ITSM Weekly The Podcast (Week 22) from ServiceSphere on Vimeo.

Week 22 Topics:  Episode 2953

Tuesday, July 6, 2010

ITSM Weekly the Podcast (Week21) - Guest Speaker: Stevie Chambers & Ken Gonzalez

The Bad Taste of ITIL

In this weeks episode we talk to some who have tried ITIL, but frankly didn't like the taste.  ITIL to them lacked the ability to bring the outcome they desired.  To Stevie Chambers, ITIL doesn't go deep enough into the technology infrastructure, thus practioners are left to guess or "make-up" best practices for managing their environments, read more on his blog  For Ken Gonzalez ITIL doesn't go wide enough into the enterprise, leaving the starting points of business interaction to chance, Ken's blog can be found on

These are not uncommon feelings and expressions in the ITSM community.  

Enjoy listening and learning on this topic to get some great perspectives. 
Show notes are here at the source of all that is ITSM site on the web:

Week 21 Topics:  Episode 3231