The Bad Taste of ITIL
In this weeks episode we talk to some who have tried ITIL, but frankly didn't like the taste. ITIL to them lacked the ability to bring the outcome they desired. To Stevie Chambers, ITIL doesn't go deep enough into the technology infrastructure, thus practioners are left to guess or "make-up" best practices for managing their environments, read more on his blog ViewYonder.com. For Ken Gonzalez ITIL doesn't go wide enough into the enterprise, leaving the starting points of business interaction to chance, Ken's blog can be found on EngagedConsulting.com .
These are not uncommon feelings and expressions in the ITSM community.
Enjoy listening and learning on this topic to get some great perspectives.
Show notes are here at the source of all that is ITSM site on the web:
Week 21 Topics: Episode 3231
- Steve Chambers Blog
- Engaged Consulting
- Service Management Society
- Stevie and the Sith
- Stevie explains his views on ITIL
- USMBOK
- Ken Gives His View on COMMERICAL frameworks
- Rodrigo Flores of New Scale
- Developers and Project Managers have Process Manager Love Children
- America; The NEW outsourced service desk for the rest of the world
- Ken brings the REAL world to the podcast
- Ian Clayton
- VDI
- Steve Chambers and The BLOG INCIDENT
- J Michel Metz Chicken Little Blog
- Soylent Green
- Streisand Effect
- Stevie Chambers Photo
- Thought Leadership BS
- Free Webinar/ Complimentary Webinar
- Vampires, ITIL Zombies, Social Media
- David Ratcliffe Pocast
- Certification vs Accreditation
- America Home of the Self-Generated Work
- Five 9’s
No comments:
Post a Comment