A 30 year veteran of managing IT departments, teams and projects. Chuck was the winner of the Service-Now.com innovation of the year award for his improvements in customer satisfaction. As the manager for a Service Desk that supported over 7,500 users for a $1.8 Billion electronics company, Chuck brings some great experiences to this podcast.
He is also a seasoned podcaster, having literally written a book on the subject.
Show Notes: http://www.servicesphere.com/blog/2010/5/30/itsm-weekly-the-podcast-week-17.html
ITSM Weekly The Podcast (Week 17) from ServiceSphere on Vimeo.
Matthew Hooper .
Chuck has nearly 30 years of IT experience ranging from break/fix to IT management. In his most recent role he re-insourced and managed the service desk for a $1.8 billion electronics manufacturing company with 7500 users world wide. In six months he did everything from process evaluation to staffing to tool selection on time and on budget. During his two years Global IT Service Desk Manager, Chuck came up with several innovative solutions to help drive more services to the Service Desk including a multi-location reservation system for laptops, cell phones, and other assets that won him the first Innovation of the Year Award at Service-now.com's Knowledge '10 conference in April. After 22 years at the company Chuck was let go due to an IT re-org and in less than a month he had a position with Service-now.com. Chuck is also the host and producer of several podcasts available at chuckchat.com where he has interviewed names like Adam Savage from Mythbusters, Dr. Robert Ballard (the discoverer of theTitanic), and Theoretical Physicist Dr. Michio Kaku. He is the author of Podcasting for Dummies 2nd Ed. and Sam's Teach Yourself WordPress in 10 Minutes. Chuck volunteers his time as the President of the Titletown HDI chapter and organizer of the Fox Cities Managers group, a local group dedicated to leadership improvement through professional collaboration.
Week 17 Topics: Episode 1842 (well episode 17)
- Who is Chuck Tomasi?
- Service-Now Innovation of The Year
- Chuck’s Podcasts
- Paul Anderson, Compassion International
- Management for 2010
- Core Weakness vs Core Strength
- Gary Coleman
- HDI Local Chapters
- Titletown HDI
- HDI LCO Tight Knit Community
- itSMF Fusion now in Louisville, KY
- Robert Stroud calls into chat about the show
- Michio Kaku
- Top Three Things that MAKE a Service Desk Manager (Yoda in the House)
- Three Biggest Struggles of a Service Desk Manager
- Ohio Professional Day, itSMF,
- White Castle
- Car Crash and Amazon
- itSMF Connect, Learn, Grow, FM the podcast.
- Salesforce Chatter
- Chuck’s Podcast Book
- Content is King
- Happy Queens