Special Guest: Stephen Mann
Podcast Audit Guest: James Finister
This week we had a chance to speak with some of our colleagues from the UK. When we think of "service" we sometimes forget that 80% of the service delivery is based on communication. So it was a great chance to have some fun picking on the U.S. view of the world from our colleague Jim Finister, as seasoned ITSM expert and professional IT auditor.
Stephen Mann our guest this week is an analyst from Ovum. Stephen is an active participant int he ITSM community and can be followed on twitter under the name: @stephenmann
Show Notes: http://www.servicesphere.com/blog/2010/5/12/itsm-weekly-the-podcast-week-14.html
ITSM Weekly The Podcast (Week 15) from ServiceSphere on Vimeo.
Matthew Hooper .