Our special guest for this podcast was David Mainville, CEO and founder of Consulting Portal, a 30 year veteran of IT Service Management. David brings a great perspective on the industry, and helps clarify the confusion on achieving IT Service Management vs. instrumenting a framework.
Show notes here from Service Sphere http://www.servicesphere.com/blog/2010/5/12/itsm-weekly-the-podcast-week-14.html
ITSM Weekly The Podcast (Week 14) from ServiceSphere on Vimeo.
Matthew Hooper .