Known in the twitter and social sphere as The IT Skeptic, I have had the pleasure of interacting with Rob on Twitter, as interviewed by him for the Pink 2010 conference, and met him in person and attended his sessions in Las Vegas 2010 for the 14th annual IT Service Management Conference by Pink Elephant.
It is a great opportunity to hear from the perspective of an expert on services like Rob. While an admitted techno-phobe ( or should say anti-technology as he doesn't fear but hates it). Rob brings a great perspective of balance, usability and drives from a control standpoint the need to have governance.
Great job by Chris lining such a guest. Enjoy!
Direct to MP3 http://www.servicesphere.com/storage/podcast/9.mp3
ITSM Weekly The Podcast (Week 9) from ServiceSphere on Vimeo.