ITSM Weekly the Podcast (Week31) - Guest Speaker: Pam Carter aka Dr. Pam

In 2009 I had the unique pleasure of attending the Academic Summit at the ITSMF Fusion09 Event in Dallas. The event included a ITSM Simulation by the folks at G2G3 and really brought to light the difference between teaching and doing.  It was great to see the professors struggle between concept and application, just like the rest of us do.  After the simulations my colleagues and I were given an opportunity to sit in on the  presentations of the professors on how they are bringing ITSM and ITIL into the classroom.  It was really great to hear the strategies, however, one person stood out in particular to me.  Dr. Pam Carter, Associate Proffesor of Management at North Carolina AT&T State University, had an approach that really hit home.  With a predominant number of the students coming from families whose parents were not involved with white collar workers, their ideas and concepts of the business world were very foreign to reality.  To translate that into the ITSM world was a real challenge.  By utiliizing analogies that the children could really grasp on to, she was able to connect with the value of ITSM principles and disciplines.

Listen to this weeks episode, certain to be one that goes down in ITSMWP History, as Dr. Pam, as we have come to affectionately call her, builds our appreciation for the words "Cultural Change".
Show notes: http://www.servicesphere.com/blog/2010/9/6/itsm-weekly-the-podcast-episode-31.html

Thanks to our Higher Ed Series Sponsor: Cherwell Software 


ITSM Weekly, The Podcast (Week 31) from ServiceSphere on Vimeo.

Agriculture, Historically Black and ITSM

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

 Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Special Guest:  Dr. Pam Carter

Series:  ITSM and Higher Education

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Sponsor:  Cherwell Software 

Sponsor Special: Higher Education and ITSM Software

Episode 31 Topics:

• No hosting for you
• ITSMWP Rest of the World Edition (The Review)
• Spent Socks and Tramps
• North Carolina A&T State
• MIS is People
• Keyboards on People?
• Agricultural and Technical?
• Land-Grant University
• Food Inc
• Professor vs Associate Professor
• Ward Churchill
• Information Systems in the Movies
• Live Free or Die Hard
• From Business Plan to Information Processes….in 3 sentences!
• Historically Black College or University
• Underground Railroad
• AN INFORMATION SYSTEM doesn’t have to be COMPUTERIZED!
• The diversity argument for ITSM
• The PhD Project & The PhDProject on Twitter
• Hooper is White
• Students are dropping out of IT degrees…..
• Society for Information Management and Academic Agenda
• Catch 22 with IT and Mentors
• What is a minority, now that the Hispanic population will soon become the majority in the Southwest?
• How much blood makes you a black?
• Is this a problem or an opportunity?
• Bowie State
• Chris’s World
• Anal Cyst Quote of the Week: IT self-service is not adequate for solving problems, says Gartner
• Gartner Headlines, The Doctor is in….
• {{{oohhhh this section of the podcast is just toooooo good.}}}
• ITIL Foundation is the Sound Bite Nation
• The PhD Project & The PhDProject on Twitter
• itSMF Fusion 2010
• Thank you to itSMF President Robert Sterbens for Dr. Carter’s Pass!