Showing posts with label SIM. Show all posts
Showing posts with label SIM. Show all posts

Tuesday, December 21, 2010

ITSM Weekly the Podcast (Week34 & 35) - ITSMF Video and Post Show Episode

Many people ask me why I am part of certain associations.  SIM (Society of Information Management), HDI (Help Desk Institute), ISACA (Information Systems Audit and Control Association), and ITSMF (Information Technology Service Management Forum).  The first reason is to meet smart people.  I don't have time to research the latest and greatest trends, practices, and keep up on who's who.  Since 2004, I have had a dual role of chief marketing and technologist.  Each of those disciplines area in and of themselves morphing at lightning speed.  So to keep up, I've found networking with folks for a few hours and hearing a presentation on certain topics keeps me in the know.   Sadly, however, the value of networking groups have diminished as committees are formed and political agendas are pushed.  The value of volunteer-ism is diminished because of prominence or association. What do I mean?  Take for instance the hard working independent consultant who is out working it, and offers to give his experience of deploying a Service Desk at 5 clients vs. the Service Desk Manager for a well known financial institute that has hired guns at their disposal for the hard work.   The committees for choosing speakers all too frequently discount the independent because of fear that they will try to sell the audience, and will choose the big company profile.  Even if the IC has proven to put a lot into the organization.  Give me a break!   First off, 30-50% of the audience at these conferences have either been, are, or will be a consultant at some point in their career.  Second, a SPAMMY consultant is pretty easy to call out.  Anyone who has been at this for a while knows that if you pitch at a conference you loose your audience and credibility fast.  Staying hard-core has always shown value and increased the awareness of your skills and thus led to follow on work.  Even if you are not a polished speaker, simply speaking from the heart on real world experiences and engaging the audience in a mutual discussion will drive more value.  So committee members I call out to you, if you want my continued membership.  Get the workers out in front of us and save the experts for panel discussions.  We want to hear "real world".   Don't get me wrong, I'm not saying we shouldn't have real practitioners from the Big name companies.  Believe me, I appreciate their discussions.  However, if you have attended these conferences and meetings, you have seen that it is "always" these folks.  I'm saying give us people who are dynamic, exciting and know what they are talking about, regardless of their role, company or title.  Just keep it real!


Ths week in IT Service Management Weekly the Podcast, Chris, Matt and I record live from the ITSMF Fusion 10 conference.  It's only 20 minutes, so I have also put in here the following podcast.
Enjoy


LIVE from itSMF Fusion 2010 ITSM Weekly The Podcast (Week 34) from ServiceSphere on Vimeo.


ITSM Weekly The Podcast (Episode 35) from ServiceSphere on Vimeo.

I See A Pink Door and I Wanted Painted Black
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP
Episode 35 Topics:
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Thursday, October 14, 2010

ITSM Weekly the Podcast (Week31) - Guest Speaker: Pam Carter aka Dr. Pam

In 2009 I had the unique pleasure of attending the Academic Summit at the ITSMF Fusion09 Event in Dallas. The event included a ITSM Simulation by the folks at G2G3 and really brought to light the difference between teaching and doing.  It was great to see the professors struggle between concept and application, just like the rest of us do.  After the simulations my colleagues and I were given an opportunity to sit in on the  presentations of the professors on how they are bringing ITSM and ITIL into the classroom.  It was really great to hear the strategies, however, one person stood out in particular to me.  Dr. Pam Carter, Associate Proffesor of Management at North Carolina AT&T State University, had an approach that really hit home.  With a predominant number of the students coming from families whose parents were not involved with white collar workers, their ideas and concepts of the business world were very foreign to reality.  To translate that into the ITSM world was a real challenge.  By utiliizing analogies that the children could really grasp on to, she was able to connect with the value of ITSM principles and disciplines.


Listen to this weeks episode, certain to be one that goes down in ITSMWP History, as Dr. Pam, as we have come to affectionately call her, builds our appreciation for the words "Cultural Change".
Show notes: http://www.servicesphere.com/blog/2010/9/6/itsm-weekly-the-podcast-episode-31.html

Thanks to our Higher Ed Series Sponsor: Cherwell Software 


ITSM Weekly, The Podcast (Week 31) from ServiceSphere on Vimeo.


Agriculture, Historically Black and ITSM
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Special Guest:  Dr. Pam Carter
Series:  ITSM and Higher Education
Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP
Episode 31 Topics:
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Thursday, July 29, 2010

ITSM Weekly the Podcast (Week23) -Women in Tech Series Guest Speaker: Lisa Rowe & Neil Thomas

There is no doubt that IT has been a male dominitated industry.  This month we focus our attention on females who have made a real impact to the IT industry, both through their place within volunteer organizations, as well as within the corporate scene.

To kick off the series we have invited Lisa Rowe on our show.  You'll love Lisa's frank discussion of the "gender debate", and take away some great tips about career development.

Our other special guest is Neil Thomas, who will be heading up the ITSM Weekly the Podcast UK version.

Great show notes are here as always: Plus links to our sponsor of the Women in Technology series Hornbill
http://www.servicesphere.com/blog/2010/7/12/itsm-weekly-the-podcast-week-23.html


ITSM Weekly The Podcast (Week 23) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383
Week 23 Topics:  
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Wednesday, June 9, 2010

ITSM Weekly the Podcast (Week18) Special Monday Edition

This week we spent some time talking about user groups.  HDI, ISACA, ITSMF and SIM (Society of Information Management)

Time is a precious commodity.  It's our single greatest limited resource, and thus we must find ways to make it as valuable to us as possible.  I try to find ways to spend my time so I can have more time.  User groups have been a great way for me to accomplish this.  By getting to know others talents, resources, needs, helps us see how we can accomplish outcomes by leverage.  Chris relates it as NFL , Networking Fun and Learning.

We recorded this weeks podcast on a Monday, and for some reason it caught us a lot more giddy with a little bit of a sensitive side.  Enjoy the podcast and as always tell me what you think we should be covering and how we can improve.

Note: our new podcast editor did not bleep this recording, so there are a few swears in it.

Show notes from www.servicesphere.com
http://www.servicesphere.com/blog/2010/6/8/itsm-weekly-the-podcast-week-18.html



ITSM Weekly The Podcast (Week 18) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper .


Week 18 Topics:  Episode 1982 (well episode 18)
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