Showing posts with label ITSMF. Show all posts
Showing posts with label ITSMF. Show all posts

Tuesday, December 21, 2010

ITSM Weekly the Podcast (Week34 & 35) - ITSMF Video and Post Show Episode

Many people ask me why I am part of certain associations.  SIM (Society of Information Management), HDI (Help Desk Institute), ISACA (Information Systems Audit and Control Association), and ITSMF (Information Technology Service Management Forum).  The first reason is to meet smart people.  I don't have time to research the latest and greatest trends, practices, and keep up on who's who.  Since 2004, I have had a dual role of chief marketing and technologist.  Each of those disciplines area in and of themselves morphing at lightning speed.  So to keep up, I've found networking with folks for a few hours and hearing a presentation on certain topics keeps me in the know.   Sadly, however, the value of networking groups have diminished as committees are formed and political agendas are pushed.  The value of volunteer-ism is diminished because of prominence or association. What do I mean?  Take for instance the hard working independent consultant who is out working it, and offers to give his experience of deploying a Service Desk at 5 clients vs. the Service Desk Manager for a well known financial institute that has hired guns at their disposal for the hard work.   The committees for choosing speakers all too frequently discount the independent because of fear that they will try to sell the audience, and will choose the big company profile.  Even if the IC has proven to put a lot into the organization.  Give me a break!   First off, 30-50% of the audience at these conferences have either been, are, or will be a consultant at some point in their career.  Second, a SPAMMY consultant is pretty easy to call out.  Anyone who has been at this for a while knows that if you pitch at a conference you loose your audience and credibility fast.  Staying hard-core has always shown value and increased the awareness of your skills and thus led to follow on work.  Even if you are not a polished speaker, simply speaking from the heart on real world experiences and engaging the audience in a mutual discussion will drive more value.  So committee members I call out to you, if you want my continued membership.  Get the workers out in front of us and save the experts for panel discussions.  We want to hear "real world".   Don't get me wrong, I'm not saying we shouldn't have real practitioners from the Big name companies.  Believe me, I appreciate their discussions.  However, if you have attended these conferences and meetings, you have seen that it is "always" these folks.  I'm saying give us people who are dynamic, exciting and know what they are talking about, regardless of their role, company or title.  Just keep it real!


Ths week in IT Service Management Weekly the Podcast, Chris, Matt and I record live from the ITSMF Fusion 10 conference.  It's only 20 minutes, so I have also put in here the following podcast.
Enjoy


LIVE from itSMF Fusion 2010 ITSM Weekly The Podcast (Week 34) from ServiceSphere on Vimeo.


ITSM Weekly The Podcast (Episode 35) from ServiceSphere on Vimeo.

I See A Pink Door and I Wanted Painted Black
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP
Episode 35 Topics:
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Wednesday, September 1, 2010

ITSM Weekly the Podcast (Week27) Special Guest: Patrick Bolger

Being the spokesperson for a Service Desk tool is not an enviable position in my mind at all.  In fact it's probably one of the worst functional areas I would want to support.  It's flooded by vendors, it's selling to a cost focused market place, and it's level of expectation for results is ridiculous.  Unless, your vision and product is game changing, and your are a bullish marketer.  This week we had the pleasure of having on Patrick Bolger, an acquaintance I've come to know through sponsoring at ITSMF and Pink Elephant over the past 5 to 6 years.  My first introduction to Patrick was a continued lesson in never underestimating who you are meeting.  Patrick, in his gruff voice approached me as I went to his booth, "what's ehh ahh Vigilant do?".  Figuring he was a booth bouncer, I said "oh we implement ITSM solutions."  The standard "you wouldn't really know what I'm talking about if I told you".  Then like a sucker punch, Patrick started to unleash on me a vision of  service management and forward thinking I hadn't seen in the industry, especially from a tool vendor.  Long before ITIL V3, Patrick was talking about life-cycles and maturity mapping, integrating strategic vision into tactical execution.  I sat for over an hour punch drunk at the wealth of knowledge from a guy who looked like he just stepped out of the WWE.  That's a compliment Patrick, please don't hurt me. :)


Moral of the story:  Never underestimate the talent in the exhibit halls.  Ask questions, take time to learn, and don't be afraid to say "show me what you got" that's what they are there for.

Enjoy this great episode with Patrick, and thanks again to his company: http://www.hornbill.com/ for sponsoring.

Show notes: http://www.servicesphere.com/blog/2010/8/9/itsm-weekly-the-podcast-week-27.html


ITSM Weekly The Podcast (Week 27) from ServiceSphere on Vimeo.

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)


Sponsor:  Hornbill Software 
Sponsor Special:  You Choose!! 
Week 27 Topics:
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