Malcolm Fry,
"founding father" of ITIL as he is known in the industry was our special guest.Malcolm's insight and inspiration is truly fantastic, and it was a real treat to have him on the show. He introduces to us "ITIL Light". Which to be honest, I thought was going be just a chopped approach to ITIL. Leave out the meaningful stuff and focus on the easy bits.
Well I was wrong. (enjoy this comment while it lasts, as I'll be deleting it from history)
His approach seems not only logical, but productive. Though I still questions the CMS phasing and starting point, it really is something I believe any shop no matter their size or level of maturity can start to undertake.
I look forward to finishing the book and sharing it's value with others.
Show Notes by the man Chris Dancy Here: http://www.servicesphere.com/blog/2010/4/17/itsm-weekly-the-podcast-week-11.html
Thanks again to Matt Beran for his amazing audio editing.
ITSM Weekly The Podcast (Week 11) from ServiceSphere on Vimeo.
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