Turning the page...

What is up with Hooper?
After almost 20 years of fixing technology and relentlessly studying ways to optimize it's usage and the people who administrate it, I have finally come to the realization that we are at the tipping point of communication technologies current usefulness, email in particularly.  Technology as we know it is changing, the methods we use to share, collaborate, engineer, design, problem solve, and innovate are creating huge opportunities but also huge human inefficiencies.

Socialized problem solving is enabling creative resolutions to be found at an accelerated pace in some communities.  However for most people the over indulgence in information sharing and connections is causing a social reaction:  Social Stress is the name I am giving it.  It's the constant desire to be in touch, in the know, in the group.  To have connections with the right people, to get the inside information, to be available to all, all the time.

For years I and many colleagues have been suffering from  "Information Overload".  Well, the problem now is "Connection Overload".  Too many connections, too many ways to be connected, too many relationship management tools...  it's too much. What's worse is all these social media tools are inter-connecting, repopulating and regurgitating the noise you didn't want to hear in the first place.

So this is what I am going to try and do:  To ease Social Stress and fix the "Connection Problem".  My business partners and I have teamed up to develop a technology that will allow you to centrally configure your relationships and connections.  Our hope is that with the reduction of noise, applications will become more meaningful, relationships more meaningful, and life more meaningful.  The company is called SMAK - Secure Messaging Alerting and Knowledge

Over the next few months you will see a new website launched called http://www.getsmaked.com where will make available access to a technology that will filter and stream your emails, status updates and group your connections in a super easy and effective way.
Stay tuned...

ITSM Weekly the Podcast (Week25) Special Guest: Ivanka Menken

I have so much respect for people who have the guts to start a business.  Having started several myself, I know all too well the pain and struggle it takes to take your vision and passion, wrap structure and profit around it and make it successfull.  The Art of Service's CEO Ivanka Menken joins us on the podcast this week.  Beyond being a successful business women, Ivanka is a highly sought after IT trainer, an author, blogger, twitter personality, and a bundle of energy to boot.   
You are going to love this weeks podcast.
Show notes here:
http://www.servicesphere.com/blog/2010/7/26/itsm-weekly-the-podcast-week-25.html

ITSM Weekly The Podcast (Week 25) from ServiceSphere on Vimeo.


Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper 
 
Special Guest 1: - Ivanka Menken
Submit Questions: Anonymously or Email or Call In: (765) 236-6383 begin_of_the_skype_highlighting (765) 236-6383 end_of_the_skype_highlighting or Twitter Questions/Comments #ITSMWP
Sponsor: Hornbill Software

Sponsor Special: You Choose!!

Week 25 Topics:
■Hornbill You Choose
■Ivanka Menken
■The Ivanka Interview
■Hooray for Menkenwood
■The Art of Service
■What advice would you give a young woman today?
■Hoop throws down the TRUTH between a MANs answer and a womans.
■Marriage statistics
■Roman Polanski
■The Ivanka Twitter
■My Hero List
■What is EO?
■Can I get a witness?
HDI Minnesota
UStream
Global Internet Speeds
Hornbill You Choose
■Roy Atkinson and #custserv Tuesdays
■Connect, Learn, Grow itSMF Podcast
■Hoopers Tuesday Nights
■Roy Atkinson on Twitter
■Live Stream with Google Wave
■ITSM Tools, where are the LIST of Service Desk Tools and Others??
■Novell My CMDB
■Inforonics
■Open Source ITSM Tool: OTRS
■Beetil
■Tag Bubble for your Help Desk ( Wordle)
■Beran Stikes again
■The only text you need in a close ticket email
■Get Glue
■Free yourself from chatter
■Hoops Tool Preview
■Future Social Media Stream
■LinkedIn Needs a Meet The Fockers Button
■Ivanka LinkedIn BEST practices
■The Burning Bed
■The ITIL Experience v1
■Become an author for v2 “The ITIL Experience”
■Fusion 2010 (Meet Ivanka there)