Showing posts with label Stephen Mann. Show all posts
Showing posts with label Stephen Mann. Show all posts

Monday, June 14, 2010

ITSM Weekly the Podcast (Week19) Guest: Robert Stroud

Very exciting week for me on ITSM Weekly the Podcast, our special guest was Robert Stroud.

In 2007 when I was working for a CA partner I had the opportunity to meet an individual that really impressed me with his vision of the ITSM market.  I've since seen Robert speak several times and had a chance to have a conversation over lunch at the 2009 ITSMF Academic summit.  He has a great passion for the industry, and does  lot for the community through the membership organizations.
He is also one that has crossed over from technology to marketing, which is my own personal career path.
Please enjoy as I did this weeks podcast with Robert and definitely check out the show notes from ServiceSpehere:
http://www.servicesphere.com/blog/2010/6/13/itsm-weekly-the-podcast-week-19.html

ITSM Weekly The Podcast (Week 19) from ServiceSphere on Vimeo.


Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper .




Tuesday, June 1, 2010

ITSM Weekly the Podcast (Week15) Guest: Stephen Mann (Finister Audit)

Special Guest:  Stephen Mann
Podcast Audit Guest:  James Finister

This week we had a chance to speak with some of our colleagues from the UK.  When we think of "service" we sometimes forget that 80% of the service delivery is based on communication.  So it was a great chance to have some fun picking on the U.S. view of the world from our colleague Jim Finister, as seasoned ITSM expert and professional IT auditor.

Stephen Mann our guest this week is an analyst from Ovum.  Stephen is an active participant int he ITSM community and can be followed on twitter under the name: @stephenmann


Show Notes: http://www.servicesphere.com/blog/2010/5/12/itsm-weekly-the-podcast-week-14.html



ITSM Weekly The Podcast (Week 15) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper .