ITSM Weekly the Podcast (Week30) - Guest Speaker: Juan Torres

Social Media is changing the game for enterprises.  It's not different for the CIO's.  CIO"s have been asked to deploy internal and external portals that engaging and sharing of information for collaborative efforts.  After months of research we come back to the business with a 6 figure proposal and 6 month timeline.  The business reposnse - "can't we do this on Facebook now".  That my friends is game changing.  The thought of employees sharing information on facebook.  Information like, "hey what's that link for time sheet entry?".  "Yo, do you remember how to log in to the system again".  How do you like those status updates going out to the social world.  Think CIO's don't have to pay attention to new media environments and technology... think again.

This week we have on our show Juan Torres.  Juan runs the help desk for Ohio Dominican University.  He helps bring to light the reality of supporting the next generation of business community IT has to prepare to support.
Show notes here: http://www.servicesphere.com/blog/2010/8/29/itsm-weekly-the-podcast-episode-30.html




ITSM Weekly The Podcast (Episode 30) from ServiceSphere on Vimeo.

Christory, Christmas Gifts, CSI and Xbox

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

 Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Special Guest:  Juan Torres

Series:  ITSM and Higher Education

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Sponsor:  Cherwell Software 

Sponsor Special: Higher Education and ITSM Software

Episode 30 Topics:

• Inforonics Support Cast
• HelpDeskManager (on Twitter)
• ITSM Weekly UK version (aka @FakeITIL)
• The Help Desk is on Fire….we don’t need no water, let the…..
• Best Employees are Education Majors (NOTE:  not IT)
• How to Train Higher Education Students to run a Help Desk
• Facebook Places for helping new employees (students)
• The Help Desk ate my homework
• If they use it at home, we support it on campus
• Shakira on a Roomba
• HDI
• HDI Certification
• You are a support person for life
• Christory, The birth of Christmas Gift that keeps giving
• FrontRange Solutions
• Who is Cherwell?  Cherwell Software our Sponsor!
• Help Desk vs Service Desk
• Help Desk customers FEARLESS
• HDI CSI, Customer Service Index
• Wordel
• Cone of Silence
• The Juan Torres (Help Desk Manager Higher Education)

ITSM Weekly the Podcast (Week14) Guest: David Mainville

A few weeks behind this was our podcast from Week of May 10th.

Our special guest for this podcast was David Mainville, CEO and founder of Consulting Portal, a 30 year veteran of IT Service Management.  David brings a great perspective on the industry, and helps clarify the confusion on achieving IT Service Management vs. instrumenting a framework.

Show notes here from Service Sphere http://www.servicesphere.com/blog/2010/5/12/itsm-weekly-the-podcast-week-14.html

ITSM Weekly The Podcast (Week 14) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper .

Special edition - Service Value Presentation by Matt Hooper

OK - so I am not a PRO blogger. You have not seen my blog full of pics and videos. Just countless hours of high-value IT tips blah.. blah... blah.. OK, I get it, I need to pick it up.

Well, it will take me some time to get there. So in the meantime, I have posted a recent presentation I did for a CIO user group in Waltham, MA. sponsored by Inforonics.

YouTube limits the videos to 10 minutes, so I had to post it in 2 parts.
Here is Part 1:


Here is Part 2:


This presentation highlights the aspects of creating and sustaining value. Why we need to view our outcomes as the qualitative measure of our value, and not the time we put in, or the skills we have.

Sorry for the sound being so low and the quality being a bit poor. (Hey, we're in a recession).